Customer Service Nights and Weekends

Planet Fitness - PF Baseline Fitness; Stillwater (MN); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading fitness facility in Stillwater, MN, seeks a passionate Customer Service representative to provide exceptional service during nights and weekends. The ideal candidate will greet members, assist with inquiries, process sign-ups, and maintain a welcoming environment. Key qualifications include a high school diploma, customer service experience, and strong communication skills. This role requires multitasking in a fast-paced setting, promoting the gym's offerings, and ensuring a positive member experience.

Qualifications

• Prior customer service experience, ideally in a fitness or retail environment.
• Passion for fitness and helping others achieve their goals.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet and assist members and guests.
• Handle membership inquiries and provide information about services.
• Process new member sign-ups and renewals.
• Maintain cleanliness of front desk and lobby area.
• Ensure a positive member experience.
• Monitor gym equipment and report maintenance needs.
• Promote special offers and membership upgrades.
• Assist in scheduling classes.

Skills

Strong communication skills

Ability to multitask

Positive, upbeat demeanor

Ability to work flexible hours

Education

High school diploma or equivalent

Some college preferred

Tools

Membership management software

Job description

About the Role:

Join our dynamic team at Planet Fitness - PF Baseline Fitness in Stillwater, MN as a Customer Service representative during nights and weekends! We are looking for enthusiastic individuals who are passionate about fitness and dedicated to providing exceptional service to our members.

Responsibilities:

• Greet and assist members and guests with a friendly and welcoming attitude.
• Handle membership inquiries and provide information about our services and facilities.
• Process new member sign-ups and renewals efficiently and accurately.
• Maintain cleanliness and organization of the front desk and lobby area.
• Ensure a positive member experience by addressing concerns and resolving issues promptly.
• Monitor gym equipment and report any maintenance needs to management.
• Promote special offers and membership upgrades to current and prospective members.
• Assist in scheduling classes and managing member registrations.

Requirements:

• High school diploma or equivalent required; some college preferred.
• Prior customer service experience, ideally in a fitness or retail environment.
• Strong communication skills and a positive, upbeat demeanor.
• Ability to work flexible hours, including nights and weekends.
• Basic computer skills and familiarity with membership management software.
• Passion for fitness and a desire to help others achieve their goals.
• Ability to multitask and thrive in a fast-paced environment.
• Team player with a commitment to maintaining a welcoming atmosphere.

About Us:

Planet Fitness - PF Baseline Fitness has been serving the Stillwater community with a commitment to providing a non-intimidating, welcoming gym environment for over 10 years. Our members love us for our affordable memberships and state-of-the-art facilities, while employees appreciate our supportive culture and opportunities for growth within the fitness industry.