Front Desk Associate

Planet Fitness; Charlotte (NC); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Free Black Card Membership

401(k) Retirement Savings Plan

Tuition Reimbursement

Job summary

A leading fitness organization in Charlotte is seeking a Front Desk Associate to welcome members, assist with inquiries, and promote a judgement-free environment. Candidates should have customer service experience and be willing to obtain CPR/AED certification. This is a full-time entry-level role offering competitive benefits including health insurance and a 401(k) plan.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided).

Responsibilities

• Greet members and guests as they enter and exit the club.
• Promote the Judgement Free Zone and engage with members.
• Answer phones in a friendly manner and assist callers.

Skills

Customer service experience

Basic computer proficiency

Job description

Overview

Join to apply for the Front Desk Associate role at Planet Fitness.

Planet Fitness is committed to enhancing people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment with over 2,000 clubs.

Responsibilities

• Greet members and guests as they enter and exit the club and assist with questions or check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions (sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, transferring memberships).
• Conduct tours for prospective members and assess their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Perform regular cleaning and sanitizing of all exercise equipment and amenities; ensure restrooms are clean, stocked, and clutter-free by following the cleaning schedule.
• Walk all club areas to identify safety/policy issues and address cleanliness concerns; report and address maintenance needs (e.g., dispensers, leaky fixtures).

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Frequent communication in person or on the phone to exchange information.
• Must be able to lift up to 75 pounds.
• Exposure to cleaning chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities; ability to move and bend as needed.

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events
• Note: Certain benefits listed above are for full-time employees only

E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.

Health and Safety: Every team member is responsible for contributing to a safe and healthy workplace by following all applicable policies and protocols, reporting unsafe conditions, and conducting work safely.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Wellness and Fitness Services