Front Desk & Customer Experience Specialist

Nationalvision1; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k retirement savings with company:

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision in Williamsburg, VA is seeking a friendly receptionist/front office associate to welcome customers, answer calls, and support daily store operations. This entry-level role emphasizes strong customer service, multitasking, and organization.

You will handle multiple phone lines and assist customers with information and appointments. A high school diploma or equivalent is required, with benefits including 401k, paid sick time, parental leave, eyewear discounts, and college

Qualifications

• Previous experience as receptionist or front office is preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines is preferred.
• Strong customer service skills are required.
• Strong organizational skills are required.
• Education: High School Diploma or equivalent.

Responsibilities

• Ensure high quality customer service while following safety protocols.
• Maintains smooth flow of customers through the store.
• Answers, screens, and forwards incoming calls in accordance with National Vision protocol.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Multiline phone handling

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Job description

National Vision in Williamsburg, VA is seeking a friendly receptionist/front office associate to welcome customers, answer calls, and support daily store operations. This entry-level role emphasizes strong customer service, multitasking, and organization.

You will handle multiple phone lines and assist customers with information and appointments. A high school diploma or equivalent is required, with benefits including 401k, paid sick time, parental leave, eyewear discounts, and college