Front Desk & Patient Scheduling Specialist

National Vision; Orlando (FL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

401k retirement savings with company

Parental leave

Employee eyewear discount

College scholarship program

Bonus opportunities

Job summary

National Vision is seeking a friendly Receptionist to greet customers at a store location. You will manage calls, schedule appointments, maintain patient records, and support smooth daily operations in a fast-paced optical retail environment.

The role emphasizes excellent customer service, organization, and adherence to safety protocols, with opportunities for growth within a large nationwide company.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensure high quality customer service while following safety protocols.
• Ensure a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Phone handling

Organizational skills

Customer service

Multi-line experience

Education

High School Diploma or equivalent

Job description

National Vision is seeking a friendly Receptionist to greet customers at a store location. You will manage calls, schedule appointments, maintain patient records, and support smooth daily operations in a fast-paced optical retail environment.

The role emphasizes excellent customer service, organization, and adherence to safety protocols, with opportunities for growth within a large nationwide company.