Guest Services Associate — Growth & Great Benefits

America; Williamsburg (VA); In loco; USD 19.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k retirement savings with company

Parental leave

Employee eyewear discount

College scholarship program

Descrizione del lavoro

America's Best, part of National Vision, is seeking a friendly receptionist to greet customers and manage patient records at our Williamsburg location. You will help schedule appointments, answer phones, and ensure smooth store flow while delivering prompt, courteous service to customers in person and by phone.

The role supports a fast-paced retail environment with emphasis on accuracy, organization, and customer care.

Competenze

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Mansioni

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Conoscenze

Customer service

Phone handling

Organization

Formazione

High School Diploma or equivalent

Descrizione del lavoro

America's Best, part of National Vision, is seeking a friendly receptionist to greet customers and manage patient records at our Williamsburg location. You will help schedule appointments, answer phones, and ensure smooth store flow while delivering prompt, courteous service to customers in person and by phone.

The role supports a fast-paced retail environment with emphasis on accuracy, organization, and customer care.