Front Desk Associate — Guest Care & Scheduling

National Vision; Elmhurst (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401k with match

Parental leave

Eyewear discount

College scholarship

Job summary

National Vision is seeking a friendly receptionist to welcome customers at the store, greet arrivals, and help keep patient records organized while appointments flow smoothly. The role supports day-to-day store operations with prompt, courteous service in person or over the phone, and assists with scheduling and record handling.

You’ll contribute to a welcoming environment, manage basic inquiries, and participate in routine communication meetings, with Sundays off as noted.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Receptionist experience

Multi-line phone handling

Strong organizational skills

Education

High School Diploma or equivalent

Job description

National Vision is seeking a friendly receptionist to welcome customers at the store, greet arrivals, and help keep patient records organized while appointments flow smoothly. The role supports day-to-day store operations with prompt, courteous service in person or over the phone, and assists with scheduling and record handling.

You’ll contribute to a welcoming environment, manage basic inquiries, and participate in routine communication meetings, with Sundays off as noted.