Front Desk & Scheduling Clerk – Part-Time, Sundays Off

National Vision, Inc.; Williamsburg (VA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401k retirement savings

Parental leave

Eyewear discount

College scholarship program

Job summary

National Vision in Williamsburg, VA is seeking a part-time Receptionist to greet customers, manage front-office tasks and support day-to-day store operations. You will handle multi-line phones, schedule appointments, maintain patient records, and ensure the reception area is organized and welcoming.

The role emphasizes high-quality customer service, safety protocol adherence, and collaboration with a team to keep operations running smoothly.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organizational skills

Education

High School Diploma

Job description

National Vision in Williamsburg, VA is seeking a part-time Receptionist to greet customers, manage front-office tasks and support day-to-day store operations. You will handle multi-line phones, schedule appointments, maintain patient records, and ensure the reception area is organized and welcoming.

The role emphasizes high-quality customer service, safety protocol adherence, and collaboration with a team to keep operations running smoothly.