Front Desk & Customer Experience Specialist

Summit Fire Protection; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Fire Protection in Traverse City, MI seeks a Customer Service Representative to provide administrative support, greet visitors, handle calls, and assist with billing and front-end tasks. The role also involves coordinating scheduling for technicians and handling mail, COIs, and HR onboarding materials.

Ideal candidates have at least 2 years in customer service, 1 year of scheduling, and strong MS Office skills. A valid driver’s license and English communication ability are required.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Greet internal and external customers in person, by phone, or email and direct to appropriate departments.
• Coordinate with Billing and Accounting to communicate COD and on-hold accounts.
• Assist HR with onsite onboarding processes and payroll deadlines.
• Support office systems as a local SME for team members.
• Process COIs and additional insured requests per policy.
• Handle mail and distribute documents; order and track office supplies.

Skills

Customer service

Scheduling

English communication

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

Word

Outlook

Job description

Summit Fire Protection in Traverse City, MI seeks a Customer Service Representative to provide administrative support, greet visitors, handle calls, and assist with billing and front-end tasks. The role also involves coordinating scheduling for technicians and handling mail, COIs, and HR onboarding materials.

Ideal candidates have at least 2 years in customer service, 1 year of scheduling, and strong MS Office skills. A valid driver’s license and English communication ability are required.