Customer Experience & Scheduling Coordinator

Summit Fire Protection; Negaunee Township (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Fire Protection is seeking a Customer Service Representative to support the Escanaba branch, with initial training in Negaunee. The role involves greeting customers, coordinating with billing and HR, and maintaining office systems.

Expect handling COI requests, mail, payments, and scheduling technicians to maximize shift coverage. Essential duties include front-desk tasks, strong English communication, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 2 years customer service experience.
• 2 years professional computer experience.
• 1 year front desk experience.
• 1 year scheduling experience preferred, with knowledge of local ZIP codes.
• Must read, write and communicate in English.
• Valid driver’s license with acceptable driving record.
• Proficient in Microsoft Office.

Responsibilities

• Greet and assist visitors and callers, directing them to the correct department or person.
• Coordinate with Billing, Accounting and front-end Administration to share COD and on-hold account information.
• Assist HR with onboarding materials and ensure proper documentation is returned.
• Utilize organization systems and act as the local SME for the team.
• Process COI requests and additional insured paperwork per policy.
• Handle incoming/outgoing mail and ship/receive as needed.
• Track and order office supplies and route for approval.
• Process customer payments and assist with collections.
• Maintain office cleanliness and order.
• Schedule technicians and manage the master schedule, resolving conflicts and optimizing shift coverage.

Skills

Customer service

Scheduling

Communication

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Summit Fire Protection is seeking a Customer Service Representative to support the Escanaba branch, with initial training in Negaunee. The role involves greeting customers, coordinating with billing and HR, and maintaining office systems.

Expect handling COI requests, mail, payments, and scheduling technicians to maximize shift coverage. Essential duties include front-desk tasks, strong English communication, and proficiency in Microsoft Office.