Office Manager & Scheduling Lead

Summit Fire & Security LLC; Fort Myers (FL); Hybride; USD 42 000 - 64 000; Plein temps

Résumé du poste

Summit Fire & Security LLC is seeking an Office Manager to deliver exceptional customer service to internal and external clients. The role involves greeting visitors, directing them to the right departments, and supporting front-end administration with COD accounts and payroll materials.

The ideal candidate will have 4 years of customer service, strong computer skills, and experience in scheduling and supervision.

Qualifications

• High school diploma or GED or equivalent.
• Associates or bachelor's degree in business management preferred.
• 4 years customer service experience required.
• 4 years of professional computer skills (Typing 45 WPM, MS Word, Excel, Outlook).
• 2 years scheduling experience preferred.
• 2 years supervisory experience required.
• Valid driver's license required.
• Must comply with Drug and Alcohol policy and background screening.

Responsabilités

• Welcome and greet all visitors, determine their needs, and direct them to the correct department(s).
• Disperse all faxes and manage mail including UPS and ground mail.
• Coordinate with Billing, Accounting and field personnel on COD accounts and on-hold accounts.
• Assist HR with onsite protocol and payroll materials; prep new hire materials.
• Utilize organization systems as local SME and process COI requests.
• Maintain office supplies and process customer payments and collections.
• Maintain office cleanliness and environment.

Connaissances

Customer service

Typing 45 WPM

MS Word

MS Excel

MS Outlook

English communication

Scheduling

Supervisory experience

Office administration

ERP systems

Formation

High school diploma or GED

Associates or bachelor's degree in business management

Outils

Sage ERP

Description du poste

Summit Fire & Security LLC is seeking an Office Manager to deliver exceptional customer service to internal and external clients. The role involves greeting visitors, directing them to the right departments, and supporting front-end administration with COD accounts and payroll materials.

The ideal candidate will have 4 years of customer service, strong computer skills, and experience in scheduling and supervision.