Front Desk & Customer Experience Specialist

State Farm Agent; Northville (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

An established insurance agency in Northville, Michigan, is seeking a dynamic individual for a customer service role. Responsibilities include greeting customers, managing schedules, and assisting in insurance sales. Qualifications include customer service experience and strong communication skills. The salary range is $50,000 - $65,000 annually. Join a motivated team committed to excellence and personal achievement, working together in a fun and stable environment.

Qualifications

• Experience in a receptionist or customer service role is mandatory.
• Strong communication and interpersonal skills are required.
• Must be organized and able to multitask effectively.
• Sales engagement skills are essential.
• Basic computer literacy, particularly in Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and communications effectively.
• Assist with incoming inquiries and maintain customer records.
• Engage customers to identify insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support administrative tasks and special projects.

Skills

Previous experience in a receptionist or customer service role

Communication and interpersonal skills

Organizational and multitasking abilities

Comfortable with engaging in sales conversations

Basic computer skills, including Microsoft Office and CRM systems

Job description

An established insurance agency in Northville, Michigan, is seeking a dynamic individual for a customer service role. Responsibilities include greeting customers, managing schedules, and assisting in insurance sales. Qualifications include customer service experience and strong communication skills. The salary range is $50,000 - $65,000 annually. Join a motivated team committed to excellence and personal achievement, working together in a fun and stable environment.