Front Desk & Customer Experience Specialist

African American Talent; Coldwater (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Roadside Assistance

Discounts

Tuition Reimbursement

On-the-job Training

Medical/Dental/Vision

Job summary

Camping World is seeking a Receptionist to join our growing team. You will be the first point of contact for customers, greeting and guiding them to the right team members while handling front desk duties and CRM-tracked calls.

The role emphasizes delivering a positive customer experience and professional presentation. Ideal candidates have a high school diploma, strong customer service background, excellent interpersonal skills, and the ability to multitask in a dynamic environment.

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong initiative and leadership abilities.
• Ability to multitask and stay organized.
• Proficiency with MS Office.

Responsibilities

• Serve as the first point of contact for customers.
• Greet and welcome customers and set a positive tone.
• Direct VIP appointments to appropriate team members.
• Coordinate front desk activities and answer phone calls.
• Track incoming sales calls in the CRM.
• Assist customers with desk inquiries and provide information.
• Maintain strong work ethic and commitment to success.
• Perform other duties as assigned as needed.

Skills

Customer service

Interpersonal skills

Leadership

Multitasking

Organization

MS Office

Education

High School diploma

Tools

CRM

Job description

Camping World is seeking a Receptionist to join our growing team. You will be the first point of contact for customers, greeting and guiding them to the right team members while handling front desk duties and CRM-tracked calls.

The role emphasizes delivering a positive customer experience and professional presentation. Ideal candidates have a high school diploma, strong customer service background, excellent interpersonal skills, and the ability to multitask in a dynamic environment.