Front Desk & Customer Experience Lead

Camping World Holdings, Inc.; Bossier City (LA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Roadside Assistance

Discounts

Tuition Reimbursement

On-the-job Training

Medical/Dental/Vision

Job summary

Camping World is seeking a Receptionist to be the first point of contact for customers and to greet and guide them through their visit. You will set the tone for a positive experience and coordinate front desk activities, including handling calls and directing VIPs to the right team members.

The role requires strong customer service skills, initiative, reliability, and multitasking ability. It offers growth within the organization and opportunities to contribute to a collaborative team

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship‑building skills.
• Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation.
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.
• Strong organizational skills with the ability to multitask.
• Ability to effectively respond to and meet the needs of a diverse client base Computer skills: MS Office
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary.

Skills

Customer service

MS Office

Communication skills

Multitasking

Reliability

Education

High School diploma

Tools

CRM software

MS Office

Job description

Camping World is seeking a Receptionist to be the first point of contact for customers and to greet and guide them through their visit. You will set the tone for a positive experience and coordinate front desk activities, including handling calls and directing VIPs to the right team members.

The role requires strong customer service skills, initiative, reliability, and multitasking ability. It offers growth within the organization and opportunities to contribute to a collaborative team