Front Desk & Customer Experience Lead

Camping World Holdings, Inc.; Benton (AR); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

Parental leave

On-the-job training

Job summary

Camping World Holdings, Inc. is seeking a Receptionist to be the first point of contact for customers and to greet and direct visitors, ensuring a positive experience.

The role emphasizes professionalism, initiative, and teamwork in a fast-paced environment with a strong customer-service culture. The position involves managing front-desk activities, supporting VIP check-ins, handling calls, and assisting customers while upholding Camping World’s standards and values.

Qualifications

• High School education or equivalent.
• Experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong initiative and leadership skills; ability to take charge of situations.
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.
• Strong organizational skills and ability to multitask.
• Proficient with MS Office.
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary.

Skills

Customer service

Interpersonal skills

Leadership

Reliability

Organizational skills

Multitasking

Proactive initiative

Education

High School education

Tools

MS Office

Job description

Camping World Holdings, Inc. is seeking a Receptionist to be the first point of contact for customers and to greet and direct visitors, ensuring a positive experience.

The role emphasizes professionalism, initiative, and teamwork in a fast-paced environment with a strong customer-service culture. The position involves managing front-desk activities, supporting VIP check-ins, handling calls, and assisting customers while upholding Camping World’s standards and values.