Front Desk & Customer Experience Pro

campingworld; Benton (AR); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Roadside Assistance

Discounts

Tuition Reimbursement

On-the-job training

Job summary

Camping World is seeking a Receptionist to be the first point of contact for customers and to set a positive tone for all interactions at the front desk. You will greet visitors, answer phone calls, and direct inquiries to the appropriate team members while maintaining the CRM with sales activity.

The role emphasizes collaboration in a high-standard customer service environment, with opportunities to grow within the organization and contribute to a welcoming atmosphere for all customers and VIP

Qualifications

• Excellent interpersonal and relationship-building skills.
• Strong ability to take initiative and lead when needed.
• Reliable team player with a strong sense of responsibility.
• Ability to multitask and stay organized in a front-desk setting.

Responsibilities

• First point of contact for customers and greet them at the front desk.
• Direct customers and check in VIP appointments for the appropriate team member.
• Coordinate front desk tasks and route incoming calls to the right people.
• Maintain CRM with incoming sales calls and notes.
• Uphold a positive tone and customer experience throughout interactions.

Skills

Interpersonal skills

Initiative

Leadership

Teamwork

Organizational skills

Multitasking

Customer service

Composure under pressure

Education

High School education or equivalent

Tools

MS Office

Job description

Camping World is seeking a Receptionist to be the first point of contact for customers and to set a positive tone for all interactions at the front desk. You will greet visitors, answer phone calls, and direct inquiries to the appropriate team members while maintaining the CRM with sales activity.

The role emphasizes collaboration in a high-standard customer service environment, with opportunities to grow within the organization and contribute to a welcoming atmosphere for all customers and VIP