Front Desk Concierge & Customer Experience Pro

FreedomRoads, LLC; Bossier City (LA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Parental leave

Tuition Reimbursement

On-the-job training

Job summary

Camping World Holdings, Inc. is seeking a Receptionist to join our team. You will be the first point of contact for customers, greet guests, and set a positive tone for the overall experience.

The role requires strong communication, initiative, and reliability to support a high-standard customer service environment. The position involves handling VIP check-ins, directing customers to the right teams, and managing front desk tasks while leveraging MS Office tools.

Qualifications

• High School education or equivalent required.
• Experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong initiative and reliability; able to take charge when needed.
• Ability to multitask and manage competing priorities.

Responsibilities

• Serve as the first point of contact for customers.
• Greet and welcome customers.
• Set the tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with a commitment to success daily.
• Assist customers with questions directed to the reception desk.
• Perform other duties as assigned and necessary.

Skills

Interpersonal skills

Leadership

Initiative

Multitasking

Education

High School education or equivalent

Tools

MS Office

Job description

Camping World Holdings, Inc. is seeking a Receptionist to join our team. You will be the first point of contact for customers, greet guests, and set a positive tone for the overall experience.

The role requires strong communication, initiative, and reliability to support a high-standard customer service environment. The position involves handling VIP check-ins, directing customers to the right teams, and managing front desk tasks while leveraging MS Office tools.