Front Desk & Customer Care Specialist (Auto Dealership)

Team Kia of El Cajon; El Cajon (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Team Kia of El Cajon is seeking a Full Time Receptionist to be the welcoming face of the dealership. The role involves fielding phone calls, taking messages, assisting with purchase order creation, and processing cashiering for service and parts transactions.

Responsibilities include greeting customers, routing calls, maintaining the reception area, scanning documents, balancing cash, and upholding our standards of professionalism and ethical conduct. Evening and weekend availability required.

Qualifications

• Experience in a customer service environment.
• Proficient with phone systems and routing messages.
• Professional appearance and demeanor required.
• Evenings and weekends availability as needed.

Responsibilities

• Greet and assist customers and visitors promptly.
• Answer and route incoming phone calls.
• Take accurate messages and relay to the appropriate person.
• Maintain cleanliness and organization of the reception area.
• Balance cash drawer and ensure daily cash drop accuracy.
• Scan RO’s, POs, Parts Invoices, Deal Jackets, Dead Deals daily.
• Uphold high standards of customer service and professionalism.
• Demonstrate clear communication and friendly demeanor.
• Support the business office with tasks as directed by managers.

Skills

Customer service

Phone etiquette

Multitasking

Reliability

Tools

Cash handling

Job description

Team Kia of El Cajon is seeking a Full Time Receptionist to be the welcoming face of the dealership. The role involves fielding phone calls, taking messages, assisting with purchase order creation, and processing cashiering for service and parts transactions.

Responsibilities include greeting customers, routing calls, maintaining the reception area, scanning documents, balancing cash, and upholding our standards of professionalism and ethical conduct. Evening and weekend availability required.