Front Desk & Customer Care Specialist

Tim Peacock - State Farm Agent; Commerce (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tim Peacock - State Farm Agent is seeking a motivated receptionist to join our growing agency. The ideal candidate is highly organized, customer-focused, and capable of handling front-desk duties with professionalism.

You will greet clients in person and by phone, manage appointments, handle inquiries, maintain customer records, and support the team with administrative tasks. There are opportunities for advancement as our agency continues to grow and invest in team development.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

MS Office / CRM

Tools

CRM systems

Job description

Tim Peacock - State Farm Agent is seeking a motivated receptionist to join our growing agency. The ideal candidate is highly organized, customer-focused, and capable of handling front-desk duties with professionalism.

You will greet clients in person and by phone, manage appointments, handle inquiries, maintain customer records, and support the team with administrative tasks. There are opportunities for advancement as our agency continues to grow and invest in team development.