Front Desk & Customer Care Specialist — Insurance

State Farm Agent; Hampton (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Health insurance

Job summary

A dynamic insurance agency is seeking a Receptionist - State Farm Agent Team Member to enhance customer experiences through effective engagement and support. This role encompasses customer interactions via various platforms while requiring strong communication skills and a tech-savvy attitude. The position offers a flexible schedule, training support, and opportunities for advancement in a vibrant work environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Tech-savvy and able to utilize digital communication tools.

Responsibilities

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly assistance with policy inquiries and claims.
• Collaborating with a team for effective issue resolution.

Skills

Excellent communication skills

Customer-oriented mindset

Tech-savvy

Ability to multitask

Education

High school diploma or equivalent

College degree is a plus

Job description

A dynamic insurance agency is seeking a Receptionist - State Farm Agent Team Member to enhance customer experiences through effective engagement and support. This role encompasses customer interactions via various platforms while requiring strong communication skills and a tech-savvy attitude. The position offers a flexible schedule, training support, and opportunities for advancement in a vibrant work environment.