Front Desk Customer Care & Sales Support

Ashley Furniture Industries; Colton (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Employee discount 10%–30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries in Colton, California, is seeking a Customer Service Representative to be the friendly, first point of contact for customers and to support store operations with office tasks.

You will process sales orders, manage customer accounts, assist with financing, and follow cash procedures while collaborating with sales and merchandising teams to ensure a seamless shopping experience. This role pays $18.00–$22.00 hourly.

Qualifications

• Legally authorized to work in the US.
• 18 years or older.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience (preferred).
• Ability to work flexible hours, including weekends and holidays; rotation for store opening/closing responsibilities.

Responsibilities

• Front Desk & Customer Service: Greet customers warmly and professionally; provide excellent service in person, on the phone, and by email.
• Sales Order Support: Process sales orders accurately and obtain necessary approvals.
• Customer Account Management: Process credit applications and maintain customer accounts.
• Cash Handling & Financial Procedures: Follow cash handling procedures and reconcile transactions under supervision.
• Customer Issue Resolution: Address inquiries and escalate complex issues as needed.
• Audit & Compliance Assistance: Support audits and verify paperwork accuracy.
• Reporting & Documentation: Maintain records and prepare routine reports.
• Team Collaboration: Work with sales, merchandising, and store staff.
• Technology & Systems: Use POS, retail software, and Microsoft Office.
• Complete any additional tasks as assigned.

Skills

Customer service

Teamwork

Flexibility

Attendance reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Retail management software

Point-of-sale (POS) systems

Job description

Ashley Furniture Industries in Colton, California, is seeking a Customer Service Representative to be the friendly, first point of contact for customers and to support store operations with office tasks.

You will process sales orders, manage customer accounts, assist with financing, and follow cash procedures while collaborating with sales and merchandising teams to ensure a seamless shopping experience. This role pays $18.00–$22.00 hourly.