Customer Service Associate — Front Desk & Sales Support

Ashley Furniture Industries; Geneva (IL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Health, dental, and vision benefits

Employee discount

401K plan

Paid time off

Job summary

Ashley Furniture Industries in Geneva, Illinois, is looking for a dedicated Customer Service Representative. In this role, you will serve as the front-line ambassador for Ashley, delivering exceptional customer service through various communication channels and managing administrative support for store operations.

You will assist with processing sales orders, handle customer inquiries, and maintain accurate records. The position offers a flexible schedule with comprehensive benefits including health, dental, and vision insurance, along with an hourly pay range of $16.00 to $19.00.

Qualifications

• Experience in customer service, office, or administrative roles preferred.
• Ability to work flexible hours including weekends and holidays.
• Reliable attendance and teamwork skills.

Responsibilities

• Deliver exceptional customer service in various communication formats.
• Process sales orders and assist with financing arrangements.
• Address customer inquiries and follow up on issue resolutions.
• Maintain accurate customer account information.
• Operate point-of-sale systems and retail management software.

Skills

Customer service skills

Microsoft Office Suite

Cash handling

Team collaboration

Education

High school diploma or equivalent

Job description

Ashley Furniture Industries in Geneva, Illinois, is looking for a dedicated Customer Service Representative. In this role, you will serve as the front-line ambassador for Ashley, delivering exceptional customer service through various communication channels and managing administrative support for store operations.

You will assist with processing sales orders, handle customer inquiries, and maintain accurate records. The position offers a flexible schedule with comprehensive benefits including health, dental, and vision insurance, along with an hourly pay range of $16.00 to $19.00.