Customer Service Representative

Ashley Furniture Industries; Rohnert Park (CA); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Health, dental, and vision insurance

Employee discounts

Paid Time Off

401(k)

Job summary

Ashley Furniture Industries is looking for a Customer Service Representative in Rohnert Park, California. This role is crucial for delivering exceptional customer experiences and providing administrative support to store operations, processing sales orders, and managing customer accounts.

Ideal candidates will have a high school diploma and ideally one year of customer service experience. The position offers $18.00 - $22.00 per hour, comprehensive benefits including health, dental, and 401(k), and opportunities for paid time off.

Qualifications

• Legally authorized to work in the US.
• 1 year of customer service or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers warmly and provide exceptional service.
• Assist with processing sales orders accurately.
• Manage customer account information and inquiries.

Skills

Customer service experience

Knowledge of Microsoft Office Suite

Flexibility to work varied hours

Education

High school diploma or equivalent

Job description

About Ashley Furniture

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer transforming homes worldwide. Our customer base is continuously growing, so we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley

The CustomerService Representativeis the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. TheCustomer Service Representativeplays a vital role in building customer relationships andsupportsthe operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support: Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management: Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues toManagementasappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance: SupportManagementwith operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customerexperienceand efficient store operations.
• Technology & Systems: Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete anyadditionaltasks as assigned bymanagement.

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends andholidays; including rotation for store opening and closing responsibilities – various shifts
• Maintain reliableattendance
• Thrive in a teamenvironment

What’s In It for You

When you joinus, you are eligible toparticipatein our comprehensive benefits programs,whichinclude:

• Extended health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/DisabilityInsurance
• Flex Spending Account
• 401K
• Paid Time off

Additionally, you will receive Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k),80 hourspaid vacation and40 hoursof California Paid Sick Leave.

Compensation

This position pays an hourly rate of $18.00 - $22.00.

EEO Statement

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are madeon the basis ofan individual’s skills, qualifications, merit, and businessneeds.