Front Desk & Customer Care Specialist

Ashley Furniture Industries; Folsom (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Extended health, dental, and vision insurance

Employee Discount from 10% - 30%

401K

Paid Time Off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative in Folsom, California. This role serves as the front-line ambassador for Ashley, focusing on exceptional customer service and administrative support to enhance operational excellence.

The ideal candidate will have a high school diploma, experience in customer service, and the ability to thrive in a team environment. Benefits include health insurance, employee discounts, and paid leave.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours including weekends.

Responsibilities

• Greet customers warmly and provide exceptional service.
• Assist with processing sales orders accurately.
• Process customer credit applications and maintain accurate account information.
• Handle cash transactions and follow established procedures.
• Address customer inquiries and escalate issues to management as needed.
• Support management with operational audits and compliance checks.
• Maintain accurate records and prepare routine reports.
• Collaborate with the sales team for seamless operations.
• Utilize point-of-sale and retail management systems.

Skills

Customer service

Microsoft Office Suite

Team collaboration

Education

High school diploma or equivalent

Job description

Ashley Furniture Industries is seeking a Customer Service Representative in Folsom, California. This role serves as the front-line ambassador for Ashley, focusing on exceptional customer service and administrative support to enhance operational excellence.

The ideal candidate will have a high school diploma, experience in customer service, and the ability to thrive in a team environment. Benefits include health insurance, employee discounts, and paid leave.