Customer Service & Sales Support Associate

Ashley Furniture Industries; Downers Grove (IL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Employee Discount 10%–30%

Health, Dental, Vision insurance

Life/Disability Insurance

Flex Spending Account

401(k)

Paid Time Off

Job summary

Ashley Furniture is seeking a Customer Service Representative to greet customers, handle sales orders, and maintain accurate accounts. You will assist with financing, process payments, and support store operations under supervision.

The role requires reliable attendance, ability to work flexible hours including weekends, and proficiency with Microsoft Office and retail systems. This is an on-site position at our Downers Grove store.

Qualifications

• 1 year of customer service, office, and/or administrative experience preferred.
• Knowledgeable Microsoft Office Suite and system transactions.
• Ability to work flexible hours, including weekends and holidays; rotation for store opening/closing responsibilities.

Responsibilities

• Front Desk & Customer Service: greet customers warmly and professionally across in-person, phone, and email interactions.
• Sales Order Support: assist with processing sales orders and ensure proper approvals are obtained.
• Customer Account Management: process credit applications and maintain accurate customer records in RMS.
• Cash Handling & Financial Procedures: follow cash handling procedures and reconcile transactions.
• Customer Issue Resolution: address inquiries professionally and escalate complex issues as needed.

Skills

Customer service

Office experience

Administrative experience

Microsoft Office

Education

High school diploma or equivalent

Tools

POS systems

Retail management software

Microsoft Office Suite

Job description

Ashley Furniture is seeking a Customer Service Representative to greet customers, handle sales orders, and maintain accurate accounts. You will assist with financing, process payments, and support store operations under supervision.

The role requires reliable attendance, ability to work flexible hours including weekends, and proficiency with Microsoft Office and retail systems. This is an on-site position at our Downers Grove store.