Front Desk & Customer Service Specialist — Flexible Hours

Ashley Furniture Industries; Yorba Linda (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Extended health, dental, and vision benefits

Employee Discount from 10% - 30%

Life and Disability Insurance

Flex Spending Account

401(k)

Paid Time off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative in Yorba Linda, California. This role serves as the first point of contact for customers, providing essential administrative support while ensuring exceptional customer service. Responsibilities include assisting with sales orders, managing customer accounts, and collaborating with team members to enhance store operations.

Desired candidates have a high school diploma and prior customer service experience. The position offers an hourly wage between $18 and $22, along with benefits such as health insurance, employee discounts, and a 401(k) plan.

Qualifications

• At least 18 years old.
• 1 year of customer service or administrative experience preferred.
• Legally authorized to work in the US.

Responsibilities

• Greet customers warmly and provide exceptional service.
• Assist with processing sales orders and payments.
• Address customer inquiries and issues promptly.
• Maintain accurate records and prepare reports.
• Collaborate with team members to enhance customer experience.

Skills

Customer service experience

Microsoft Office Suite

Cash handling procedures

Team collaboration

Education

High school diploma or equivalent

Tools

Retail management software

Point-of-sale systems

Job description

Ashley Furniture Industries is seeking a Customer Service Representative in Yorba Linda, California. This role serves as the first point of contact for customers, providing essential administrative support while ensuring exceptional customer service. Responsibilities include assisting with sales orders, managing customer accounts, and collaborating with team members to enhance store operations.

Desired candidates have a high school diploma and prior customer service experience. The position offers an hourly wage between $18 and $22, along with benefits such as health insurance, employee discounts, and a 401(k) plan.