Retail Customer Service & Sales Support

Ashley Furniture Industries; Tacoma (WA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Extended health, dental, and vision

Employee discount 10–30%

Life/Disability Insurance

401(k)

Paid Time off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative to be the friendly, first contact for customers at our Tacoma store. You will provide front desk and administrative support, assist with sales orders, and help manage customer accounts and financing options.

You will use POS systems and Microsoft Office in a fast-paced retail environment, collaborate with store teams, and strive for accurate documentation and excellent customer experiences.

Qualifications

• Legally authorized to work in the United States.
• At least 18 years old.
• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience preferred.

Responsibilities

• Greet customers at the front desk in a warm, professional manner.
• Process sales orders accurately and obtain proper approvals.
• Manage customer credit applications and financing arrangements.
• Handle cash and reconcile transactions under supervision.
• Address customer inquiries and escalate complex issues.
• Support audits, inventory, and paperwork accuracy.
• Maintain records and prepare routine reports.
• Collaborate with sales, merchandising, and store staff.
• Use POS, retail management software, and Microsoft Office.
• Complete any additional tasks as assigned.

Skills

Customer service

Microsoft Office

Flexible hours availability

Teamwork

Attendance reliability

Legally authorized to work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ashley Furniture Industries is seeking a Customer Service Representative to be the friendly, first contact for customers at our Tacoma store. You will provide front desk and administrative support, assist with sales orders, and help manage customer accounts and financing options.

You will use POS systems and Microsoft Office in a fast-paced retail environment, collaborate with store teams, and strive for accurate documentation and excellent customer experiences.