Customer Experience Specialist & Front Desk Associate

Ashley Furniture Industries; Montclair (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision benefits

Employee discount

Life/Disability insurance

401(k)

Paid Time Off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative in Montclair, California. The ideal candidate will deliver exceptional customer service, process sales orders, and assist in managing customer accounts. Benefits include health insurance, employee discounts, and paid time off.

This role requires a high school diploma, customer service experience, and proficiency in Microsoft Office. Join us to thrive in a team environment while ensuring a delightful experience for our customers.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• Knowledge of Microsoft Office Suite.
• 1 year of customer service experience preferred.

Responsibilities

• Greet customers warmly and represent Ashley's brand.
• Assist with processing sales orders accurately.
• Manage customer accounts and credit applications.
• Follow cash handling procedures under supervision.
• Address customer inquiries and escalate issues as needed.
• Support audits and compliance checks.
• Maintain accurate records and prepare reports.
• Collaborate with sales and merchandising teams.

Skills

Customer service skills

Communication skills

Attention to detail

Team collaboration

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ashley Furniture Industries is seeking a Customer Service Representative in Montclair, California. The ideal candidate will deliver exceptional customer service, process sales orders, and assist in managing customer accounts. Benefits include health insurance, employee discounts, and paid time off.

This role requires a high school diploma, customer service experience, and proficiency in Microsoft Office. Join us to thrive in a team environment while ensuring a delightful experience for our customers.