Front Desk Coordinator: Welcoming Patient Concierge & Admin

Smile Doctors; Virginia; On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision & life

Short & long-term disability

401(k) plan

2 weeks paid time off

Paid holidays

Brace discounts

Job summary

Smile Doctors is seeking a Front Desk Coordinator I to support our growing orthodontic team in the United States. You will greet patients, manage check-in processes, verify insurance details, and coordinate appointments with clinicians.

This role plays a key part in delivering a smooth patient experience and supporting internal marketing initiatives. The ideal candidate has strong verbal and written communication skills, a high school diploma or equivalent, and at least one year of

Qualifications

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team members.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects information from patients on their first visit; verifies insurance information.
• Notifies clinicians of patient arrival and readiness; makes appointments for returning patients as necessary.
• Takes payments and posts to accounts; coordinates payment arrangements or account resolutions.
• Updates charts and patient information; prints/remets appointment reminders and school/work excuses.

Skills

Verbal communication

Written communication

Education

High School Diploma or equivalent

Job description

Smile Doctors is seeking a Front Desk Coordinator I to support our growing orthodontic team in the United States. You will greet patients, manage check-in processes, verify insurance details, and coordinate appointments with clinicians.

This role plays a key part in delivering a smooth patient experience and supporting internal marketing initiatives. The ideal candidate has strong verbal and written communication skills, a high school diploma or equivalent, and at least one year of