Front Desk Coordinator – Patient Care Center

Excelsia Injury Care; Middle River (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

Excelsia Injury Care, founded to restore quality of life for individuals injured in motor vehicle or work-related accidents, seeks an administrative professional to join our front desk operations. You will greet visitors, route calls, and support facility needs within a large, patient-focused network.

In this role, you will manage mail, coordinate referrals, assist with department tasks, and help with office logistics such as supplies and meal coordination.

Qualifications

• High school diploma or GED required.
• Ability to utilize multi-line phones and carry out basic computer tasks.
• Excellent communication and customer service skills.
• Strong organization and time-management abilities.

Responsibilities

• Answer telephones and field calls to appropriate department / person.
• Greet and assist visitors, manage front door access, and support facility needs.
• Sort and distribute large volume of mail, including checks and EOBs.
• Assist other departments with administrative duties as needed.
• Ordering office supplies and managing service and supplies.
• Printing medical records for paper billing.
• Coordinating lunch orders for meetings.
• Assisting with external referrals.
• Perform other duties and assignments as directed and/or necessary.

Skills

Verbal & written communication

Customer service

Organization & detail

Time management

Education

High school diploma or GED

Job description

Excelsia Injury Care, founded to restore quality of life for individuals injured in motor vehicle or work-related accidents, seeks an administrative professional to join our front desk operations. You will greet visitors, route calls, and support facility needs within a large, patient-focused network.

In this role, you will manage mail, coordinate referrals, assist with department tasks, and help with office logistics such as supplies and meal coordination.