Medical Office Receptionist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Concord (NH); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

The Behavioral Health Practice Services LLC in Concord, NH is seeking a Practice Coordinator to manage front-office daily activities for the practice location, ensuring quality customer service to in-person and remote patients and clinicians.

You will coordinate patient scheduling, intake, billing questions, telehealth access, and front-desk duties while maintaining HIPAA compliance and a positive, collaborative work environment.

Qualifications

• High School diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Minimum 1+ year experience in healthcare operations or customer service.

Responsibilities

• Greet and check patients in/out with courtesy.
• Manage front-desk phone queues and patient communication.
• Assist patients with billing questions and scheduling.
• Support telehealth access and patient portal troubleshooting.
• Coordinate with clinicians regarding patient questions and appointment accuracy.
• Maintain a clean, organized, and secure reception area.

Skills

Multitasking

Communication

Office software

HIPAA compliance

Teamwork/independence

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

Location

70 Commercial St Suite 200, Concord, NH 03301

Compensation

$21.00–$22.00/hour, plus a $500 Sign On Bonus.

Benefits

Medical, dental, vision, AD&D, short and long‑term disability, life insurance, 401k with employer match, paid parental leave, paid time off, holiday pay, Employee Assistance Program.

Job Summary

The Practice Coordinator manages front‑office daily activities for the practice location, ensuring quality customer service to in‑person and remote patients and clinicians.

Duties & Responsibilities

• Create a positive work environment, serve as a culture carrier, and support in‑office clinician and staff engagement.
• Conduct schedule prep for all patients, ensuring paperwork, credit card, demographics, and charts are complete.
• Perform general office duties and maintain cleanliness by sorting mail, scanning documents, handling e‑faxes, managing shared office email, and maintaining office upkeep.
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and manage difficult or sensitive situations following Crisis and De‑escalation Processes.
• Manage front‑desk responsibilities: greet and check patients in/out courteously.
• Support patients via phone, email, or portal with payment/billing questions, scheduling, release requests, and miscellaneous inquiries.
• Manage phone queues to ensure calls are answered in a timely manner.
• Assist patients with telehealth access and patient portal issues.
• Triage urgent patient requests, resolve or direct to appropriate departments.
• Collect co‑payments and balances at the time of service.
• Complete insurance eligibility verification and resolve patient issues.
• Assist clinicians with administrative tasks such as letters, faxes, etc.
• Coordinate with clinicians regarding patient questions.
• Audit clinician schedules for appointment accuracy.
• Maintain a pleasant and secure working environment in the practice.

Required Skills & Abilities

• Ability to multitask and prioritize duties for high‑quality patient experience.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Proficient with computer software applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

Education & Experience

High School or equivalent required. Associate’s or bachelor’s degree preferred. Minimum 1+ year experience in healthcare operations, customer service, or a similar role preferred.

Physical Requirements

Required to sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds. Requires close, distance, color, peripheral, depth vision and may need to adjust focus. Reasonable accommodations may be made for disabilities.

EEO Statement

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.