Front Desk Coordinator - Mental Health Clinic

Preferred Home Health Care & Nursing Services; Cherokee (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Preferred Home Health Care & Nursing Services seeks a detail-oriented Front Office Reception & Client Services professional to be the first point of contact at our community mental health center. You will welcome clients, handle registrations, and coordinate appointments while ensuring accurate administrative support.

This role emphasizes strong confidentiality, data accuracy, and collaboration with clinical and administrative staff to maintain smooth front desk operations and client care.

Qualifications

• Strong customer service and communication skills.
• Accuracy in data entry, record maintenance, and administrative processing.
• Ability to handle sensitive information with discretion and professionalism.
• Organizational skills to manage appointments and front desk workflow.

Responsibilities

• Welcome clients, respond to inquiries, and complete client registrations.
• Manage appointments and coordinate front desk operations.
• Verify insurance information and support funding application processes.
• Process payments and related administrative transactions.
• Maintain and update medical records with attention to accuracy and confidentiality.
• Support clinical and administrative staff with day-to-day front office tasks.
• Protect client privacy and follow applicable confidentiality requirements.

Skills

Customer service

Communication skills

Data entry & records

Discretion & professionalism

Appointment scheduling

Job description

Preferred Home Health Care & Nursing Services seeks a detail-oriented Front Office Reception & Client Services professional to be the first point of contact at our community mental health center. You will welcome clients, handle registrations, and coordinate appointments while ensuring accurate administrative support.

This role emphasizes strong confidentiality, data accuracy, and collaboration with clinical and administrative staff to maintain smooth front desk operations and client care.