Front Desk Specialist - Behavioral Health and Scheduling

Behavior Network Group; McKinney (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Behavior Network Group is seeking a Front Desk Representative to join our Administrative Support team. This role serves as the first point of contact for clients, families, visitors, and staff, providing welcoming, efficient service and coordinating scheduling and intake processes.

The ideal candidate is organized, compassionate, and dependable, with strong communication and confidentiality skills to maintain accurate records in a fast-paced clinic environment.

Qualifications

• High school diploma or GED required.
• 1–2 years of administrative, front desk, healthcare, or customer service experience.
• Experience working with confidential information and maintaining accurate records.
• Strong computer skills, including Microsoft Office Suite and electronic record systems.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and assist clients, families, visitors, and vendors in a professional and welcoming manner.
• Answer and direct incoming phone calls, emails, and inquiries.
• Schedule, confirm, and reschedule client appointments as needed.
• Verify client demographics, insurance information, and required documentation.
• Maintain client attendance records and communicate schedule changes to clinical staff.
• Maintain a clean, organized, and professional reception area.
• Assist with intake paperwork and onboarding of new clients and families.
• Provide dependable reception coverage during assigned hours and coordinate coverage needs with clinic leadership.
• Maintain electronic health records (EHR) and client files with accuracy and confidentiality.
• Process incoming and outgoing documents, faxes, and correspondence.
• Support billing, insurance verification, and authorization processes as assigned.
• Prepare reports, spreadsheets, and administrative documentation.
• Assist with office supply inventory and ordering.
• Support clinic operations and special projects as needed.

Skills

Customer service

Communication

Organizational skills

Confidentiality handling

Microsoft Office

Education

High school diploma or GED

Tools

EHR systems

Healthcare scheduling software

Insurance verification software

Job description

Behavior Network Group is seeking a Front Desk Representative to join our Administrative Support team. This role serves as the first point of contact for clients, families, visitors, and staff, providing welcoming, efficient service and coordinating scheduling and intake processes.

The ideal candidate is organized, compassionate, and dependable, with strong communication and confidentiality skills to maintain accurate records in a fast-paced clinic environment.