Front Desk Coordinator I – Welcoming Patients & Scheduling

Smile Doctors; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Holidays

Brace discounts

Job summary

Smile Doctors in Wilmington, DE is seeking a Front Desk Coordinator I to warmly greet patients, verify insurance, and coordinate visits. You will screen calls, schedule appointments, collect information, and help keep the front desk running smoothly.

This role supports clinicians, processes payments, and handles shipments and mail. A high school diploma and at least one year of administrative experience are preferred; bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and assist patients and visitors, directing to the appropriate team member.
• Answer, screen, and route phone calls; take messages as needed.
• Check in patients, collect basic information on first visit, and verify insurance.
• Schedule appointments and print reminders; manage calendar as needed.
• Process payments and post to patient accounts; update charts and records.
• Handle shipments, mail, and basic front-desk duties while supporting marketing initiatives.

Skills

Verbal communication

Written communication

Listening skills

Customer service

Education

High School Diploma or equivalent

Job description

Smile Doctors in Wilmington, DE is seeking a Front Desk Coordinator I to warmly greet patients, verify insurance, and coordinate visits. You will screen calls, schedule appointments, collect information, and help keep the front desk running smoothly.

This role supports clinicians, processes payments, and handles shipments and mail. A high school diploma and at least one year of administrative experience are preferred; bilingual abilities are a plus.