Front Desk Coordinator I

Smile Doctors Affiliate; Germantown (MD); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Short and long-term disability

401(k) plan

Paid time off and holidays

Job summary

Rad Orthodontics is seeking a Front Desk Coordinator I to join our Germantown area team. You will greet patients, verify insurance, schedule visits, and coordinate communications between patients and clinicians in a fast-paced orthodontic practice.

The role emphasizes accurate information handling, patient service, and collaboration with staff to maintain a welcoming environment. Prior administrative experience is preferred; bilingual is a plus.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print appointment reminders and school/work excuses.
• Coordinate payment arrangements or account resolutions.
• Receive, store, and deliver shipments and mail.

Skills

Verbal communication

Written communication

Administrative experience

Customer service

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?Rad Orthodontics located in Potomac, College Park. Downtown Bethesda, North Bethesda & Germantown is seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Rad Orthodontics located in Potomac, College Park. Downtown Bethesda, North Bethesda & Germantown?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.Pay Range: $18.00 - $22.15This is the perfect opportunity to grow with an expanding organization! Apply today!