Front Desk Coordinator

Spero Health, Inc.; Scranton (Lackawanna County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Health Savings Account

Vision insurance

Life and disability insurance (100%公司付

401(k) with company match

Paid time off & holidays

Wellness programs

Employee Assistance Program (EAP)

Discounts via Tickets at Work

Student loan forgiveness programs

Job summary

Spero Health, Inc. is seeking a Front Desk Coordinator to support an integrated care team providing counseling, case management and medication-assisted treatment. You will welcome patients, coordinate appointments and help maintain a compassionate, compliant front desk environment.

Responsibilities include phone coverage, scheduling, patient recordkeeping and daily financial processing, with a focus on hospitality and accurate documentation in the EMR system.

Qualifications

• Customer service experience with attention to detail.
• Experience handling phones and front-desk tasks.
• Comfort with scheduling and basic clerical duties.

Responsibilities

• Answer phones with courtesy and professionalism.
• Open clinic and greet patients maintaining hospitality and cleanliness.
• Provide comfort care to patients and significant others.
• Schedule follow-up appointments and document in medical records.
• Maintain front desk and lobby cleanliness.
• Coordinate patient flow with multidisciplinary team.
• Maintain filing of patient records.
• Manage scheduling changes and required documentation in EMR.
• Perform daily financial summaries and balance payments received.
• Order, organize and stock educational materials.
• Collaborate to enhance patient experience and continuity of care.
• Support treatment program accountability and patient compliance.

Skills

Customer service

Attention to detail

Phone etiquette

Multitasking

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Job description

Description

This position is for a Front Desk Coordinator who supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!

The Front Desk Coordinator responsibilities include, but are not limited to the following:

• Answer phones with courtesy and professionalism


• Opening of clinic and greeting patients ensuring patient hospitality and cleanliness


• Providing comfort care to patients and significant other(s)


• Schedule follow-up appointments for patients face-to-face, via phone, and document in medical record


• Assuring cleanliness of front desk and lobby


• Patient flow coordination with all members of multidisciplinary team


• Maintain filing of patient records


• Proficient computer manageability for scheduling, changing or canceling appointments and required documentation


• Perform daily financial summary and balance of payments received


• Ordering, organizing and stocking of educational materials


• Collaboration with all members of the team to enhance patient experience and continuity of care


• Assisting the team in ensuring accountability of treatment program and patient compliance


• Assuring compliance with HIPPA and CFR 42 part 2 regulations

Requirements

Education:

• Graduation from an accredited high school or GED.

Experience:

• Medical and office administration experience


• Customer Service experience with proven record of attention to details

BENEFITS:

• Medical, Dental, and Health Savings Account


• Vision, Life and Disability insurance (100% Company Paid)


• Generous PTO and paid holidays


• 401(k) retirement program with company match


• Wellness Programs (Fitness Reimbursement & Smoking Cessation)


• Employee Assistance Program (EAP)


• Discounts via Tickets at Work

LOAN FORGIVENESS PROGRAMS:

• Spero Health is a STAR (Substance Use Disorder Treatment and Recovery) approved organization. This means our clinicians will have access to help pay off federal student loans so they can focus on what they do best: patient care!


• Please see the website at https://bhw.hrsa.gov/funding/apply-loan-repayment/star-lrp

CAREER DEVELOPMENT AND GROWTH

• Opportunities for growth - we encourage our teammates to consider new growth opportunities with us