Front Desk Concierge – Workplace Experience

IST Management Services, Inc.; Washington (District of Columbia); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

IST Management Services, Inc. is seeking a polished, hospitality-driven Receptionist to be the face of a premier law firm in Washington, DC.

You will deliver a refined, high-touch experience to employees, clients, and guests, ensuring professionalism, warmth, and meticulous attention to detail. The role requires ownership of the reception desk and front-of-house operations, with on-site responsibilities Monday–Friday during standard business hours.

Qualifications

• 3+ years of experience in reception, concierge, hospitality, or high-end client-facing roles.
• Bachelor's degree preferred.
• Experience in a law firm or professional services environment preferred.
• Strong communication skills and professional presence.
• Exceptional attention to detail and organizational skills.
• Ability to remain composed, engaged, and responsive in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for all employees, clients, and guests entering the office.
• Deliver a consistently polished, welcoming, and professional greeting to every individual.
• Create a high-end, hospitality-driven experience through tone, demeanor, and attention to detail.
• Recognize and engage returning visitors and employees with familiarity and professionalism when appropriate.
• Manage visitor check-in, badging, and direction with efficiency and discretion.
• Maintain full ownership of the reception desk and surrounding front-of-house environment.
• Ensure the reception area remains clean, organized, and presentation-ready at all times.
• Support conference room readiness, ensuring spaces are prepared and aligned with client expectations.
• Assist with meeting logistics, guest coordination, and catering support.
• Monitor conference areas and common spaces to maintain a high standard of presentation.
• Communicate effectively with internal teams to ensure seamless daily operations.
• Provide additional workplace support as needed to maintain service consistency.
• Maintain strong attention to detail across all guest-facing areas.

Skills

Reception experience

Hospitality service

Professional presence

Communication skills

Attention to detail

Law firm experience

Education

Bachelor's degree preferred

Job description

IST Management Services, Inc. is seeking a polished, hospitality-driven Receptionist to be the face of a premier law firm in Washington, DC.

You will deliver a refined, high-touch experience to employees, clients, and guests, ensuring professionalism, warmth, and meticulous attention to detail. The role requires ownership of the reception desk and front-of-house operations, with on-site responsibilities Monday–Friday during standard business hours.