Guest Services Concierge

The Crescent Hotels Group; Fairfax (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent in Fairfax, VA to greet and register guests and assist with checkout, ensuring outstanding service and profitability.

You will input guest information, assign rooms, promote hotel services, answer questions, and resolve issues promptly, with a focus on guest satisfaction.

Strong communication and a friendly, detail-oriented approach are valued, along with a willingness to upsell and contribute to a positive team atmosphere.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet and register guests efficiently.
• Handle guest inquiries and resolve issues promptly.
• Upsell hotel services to maximize occupancy.

Responsibilities

• Greet guests and complete registration, including room assignment and key coding.
• Assist guests at check-out, process payments, and handle currency.
• Provide information on rooms, rates, promos, and local attractions.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Address guest inquiries, resolve issues, and relay messages promptly.
• Maintain knowledge of hotel information and facilities.

Skills

Team Player

Detail Oriented

Dedicated

Self-Starter

Ability to Make an Impact

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent in Fairfax, VA to greet and register guests and assist with checkout, ensuring outstanding service and profitability.

You will input guest information, assign rooms, promote hotel services, answer questions, and resolve issues promptly, with a focus on guest satisfaction.

Strong communication and a friendly, detail-oriented approach are valued, along with a willingness to upsell and contribute to a positive team atmosphere.