Guest Experience Concierge

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Crescent Hotels & Resorts invites a Guest Services Agent to join our front desk team in Fairfax, VA. You will greet guests, complete registrations, process checkouts, and manage guest accounts with a focus on service excellence and profitability.

You will also be responsible for answering questions, offering local information, upselling hotel services, and resolving issues with professionalism. A positive, guest-focused attitude is essential to success in this role.

Qualifications

• Experience in hotel front desk or guest services is preferred.
• Strong communication and problem-solving skills are required.
• Ability to upsell hotel services and facilities when appropriate.

Responsibilities

• Greet and register guests, confirm information, and assign rooms.
• Process check-outs, handle payments, and manage guest accounts.
• Answer questions, provide local information, and resolve issues promptly.
• Promote hotel services and packages to maximize occupancy.
• Field guest inquiries and resolve complaints to ensure satisfaction.
• Relay messages and maintain accurate guest records.

Skills

Guest services

Customer service

Communication

Upselling

Education

Hospitality experience

Tools

POS system

Job description

Crescent Hotels & Resorts invites a Guest Services Agent to join our front desk team in Fairfax, VA. You will greet guests, complete registrations, process checkouts, and manage guest accounts with a focus on service excellence and profitability.

You will also be responsible for answering questions, offering local information, upselling hotel services, and resolving issues with professionalism. A positive, guest-focused attitude is essential to success in this role.