Front Desk Concierge — Warm Welcomes in Senior Living

Sunrise Senior Living; Silver Spring (MD); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Plans

Retirement Savings Plans

Paid time off and holidays

Tuition Reimbursement

myFlexPay

Job summary

Sunrise Senior Living in Silver Spring, MD, is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors. You will manage calls, assist with move-ins and marketing materials, and maintain a safe, organized front desk and Bistro area.

The role supports recruitment and administrative tasks, handles mail and rosters, and ensures confidentiality while delivering Sunrise’s renowned hospitality and service standards.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication skills

Time management

Confidentiality and professionalism

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Basic computer systems

Job description

Sunrise Senior Living in Silver Spring, MD, is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors. You will manage calls, assist with move-ins and marketing materials, and maintain a safe, organized front desk and Bistro area.

The role supports recruitment and administrative tasks, handles mail and rosters, and ensures confidentiality while delivering Sunrise’s renowned hospitality and service standards.