Concierge

Renaissance of Annandale; Springfield (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Legacy Senior Living in Annandale, VA, is seeking a friendly Concierge / Front Desk Receptionist to warmly welcome residents, families, and guests. You will manage the front desk with professionalism, answer calls, assist with refreshments, and keep the lobby inviting and organized.

Ideal candidates have excellent verbal and written communication, strong customer service skills, and basic computer experience.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including Microsoft Office.
• Experience in hospitality or administrative roles preferred.
• Must pass background checks and meet state requirements.

Responsibilities

• Greet visitors promptly with warmth and professionalism.
• Answer calls with proper etiquette and route messages.
• Assist visitors with refreshments and directions.
• Maintain a clean, inviting lobby and reception area.
• Log and distribute mail and deliveries; process shipments daily.
• Maintain visitor sign-in records and safety compliance.
• Support scheduling, appointments, and reservations as requested.
• Assist leadership with administrative tasks and document filing.
• Coordinate teamwork across departments to ensure smooth service.
• Provide information and empathetic support to residents and families.

Skills

Customer service

Organization

Multitasking

Verbal communication

Written communication

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling tools

Job description

• Location 7112 Braddock Road,Annandale, VA, 22003,United States
• Employee Type Full Time
• Manage Others No

Description

Welcome with Warmth. Serve with Grace. Be the First Smile of Legacy.

At Legacy Senior Living, every guest, resident, and family member deserves a warm welcome and a lasting impression of care. As a Concierge / Front Desk Receptionist, you are the heartbeat of our community’s hospitality—offering kindness, professionalism, and efficiency in every interaction.

Your friendly voice and thoughtful service help make our community feel like home.

Your Role in the Legacy Mission

As the Concierge / Front Desk Receptionist, you’ll serve as the first point of contact for residents, families, guests, and vendors—embodying Legacy’s commitment to honor, faith, and integrity through exceptional hospitality and communication. You’ll manage the front desk with warmth and efficiency, ensuring that everyone who enters feels valued and cared for.

Your professionalism and compassion create a welcoming atmosphere that reflects the heart of Legacy Senior Living.

What You’ll Do

Front Desk & Guest Experience

Greet all visitors promptly with a warm, friendly, and professional demeanor.

Answer incoming calls courteously, following proper telephone etiquette and routing messages accurately.

Offer refreshments and assist visitors to make them feel comfortable and welcome.

Ensure the lobby and reception area are clean, organized, and inviting at all times.

Create a calm, positive first impression for residents, families, and team members.

Handle multiple tasks in a fast-paced environment while maintaining professionalism and poise.

Administrative & Communication Support

Manage and distribute incoming mail and deliveries; process outgoing FedEx shipments daily.

Receive, log, and distribute packages promptly and accurately.

Maintain accurate records of visitor sign-ins and ensure compliance with community safety policies.

Assist with scheduling, appointments, and reservations as requested.

Support office organization by maintaining files, forms, and documents as needed.

Monitor and maintain office and break room supply inventory; reorder items as necessary.

Provide administrative assistance to leadership and department heads as assigned.

Team & Resident Support

Coordinate with team members to ensure smooth communication and service between departments.

Assist residents and family members by providing information, directions, or assistance as needed.

Handle inquiries and concerns with professionalism and empathy, directing issues to the appropriate person when necessary.

Represent the community at all times with positivity, confidentiality, and grace.

Who You Are

A cheerful, professional communicator with a heart for serving others.

Skilled in customer service, organization, and multitasking.

Excellent in verbal and written communication with a pleasant phone manner.

Dependable, punctual, and composed under pressure.

High school diploma or equivalent required; some administrative or hospitality experience preferred.

Proficient in basic computer applications (Microsoft Office, email, scheduling tools).

Must pass background checks and meet all applicable company and state requirements.

Why You’ll Love It Here

At Legacy Senior Living, hospitality is an act of care. You’ll be part of a supportive, faith-based environment that values your warmth, professionalism, and attention to detail. Every “hello,” every kind word, and every helpful gesture contributes to a community built on respect and compassion.

If you love creating welcoming moments, thrive in a people-centered environment, and take pride in helping others, join Legacy Senior Living—where every greeting builds a legacy of kindness and care.