Front Desk Specialist — Client Concierge (Tax Season)

H&R Block, Inc.; Town of Victor (NY); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist. You will greet clients, schedule visits, assist with intake, and support daily office operations in person. You’ll collaborate with tax professionals to ensure a smooth, welcoming experience and handle confidential information with care.

The role offers in-person work during tax season with opportunities to learn tax-related duties and grow into leadership roles within the office team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service experience

Interpersonal skills

Multitasking

Organizational skills

Tech literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist. You will greet clients, schedule visits, assist with intake, and support daily office operations in person. You’ll collaborate with tax professionals to ensure a smooth, welcoming experience and handle confidential information with care.

The role offers in-person work during tax season with opportunities to learn tax-related duties and grow into leadership roles within the office team.