Front Desk Concierge - Tax Office (Evenings & Weekends)

H&R Block, Inc.; Santaquin (UT); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. This in-person role involves greeting clients, handling check-in, scheduling, and supporting daily office operations with a team of tax professionals.

With training, this position can lead to tax preparation or office leadership. Evening and weekend availability during tax season is required, and prior experience in fast-paced client service is valued.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. This in-person role involves greeting clients, handling check-in, scheduling, and supporting daily office operations with a team of tax professionals.

With training, this position can lead to tax preparation or office leadership. Evening and weekend availability during tax season is required, and prior experience in fast-paced client service is valued.