Front Desk Concierge — Client Service (Tax Office)

H&R Block, Inc.; Pana (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, assist daily operations, and coordinate with tax professionals in a fast-paced, client-first environment.

This in-person role requires strong communication, multitasking ability, and discretion with client data, with shifts including evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments is required.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phones, schedule appointments, and match clients to tax professionals.
• Manage client check-in and document intake processes.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, assist daily operations, and coordinate with tax professionals in a fast-paced, client-first environment.

This in-person role requires strong communication, multitasking ability, and discretion with client data, with shifts including evenings and weekends during tax season.