Front Desk & Client Concierge – Tax Office

H&R Block, Inc.; Carrollton (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This on-site role offers training and potential growth into tax prep or leadership, with evening and weekend shifts during tax season.

You’ll work with tax professionals and teammates to ensure a smooth, professional client experience while handling confidential information with care and discretion.

Qualifications

• Experience in a fast-paced, client-centric environment is preferred.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities daily.
• Organizational skills and attention to detail are important.
• Comfort with basic computer programs and scheduling tools will help daily tasks.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the office face.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Computer literacy

Evenings/weekends availability

Education

HS diploma or GED

Hospitality / call center experience

Receptionist/front desk experience

Experience in tax office/financial services

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This on-site role offers training and potential growth into tax prep or leadership, with evening and weekend shifts during tax season.

You’ll work with tax professionals and teammates to ensure a smooth, professional client experience while handling confidential information with care and discretion.