Front Desk Manager — Elevate Guest Experiences

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Cadillac Hotel & Beach Club in Miami Beach is seeking a Front Desk Manager to lead the front desk team and ensure exceptional guest experiences. You will be the first point of contact, bringing high energy, warmth and a solutions-focused mindset to every guest interaction.

Key duties include overseeing daily operations, training and mentoring staff, responding to inquiries and complaints, coordinating with other departments, and optimizing room inventory and check-in/check-out processes to

Qualifications

• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently. Computer experience required with Opera PMS, Micros, Microsoft Office and Excel.

Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes.
• Train, mentor, and motivate front desk staff to deliver outstanding service.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management.
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction.
• Manage room inventory and maximize revenue through effective room management strategies.
• Conduct performance evaluations and provide feedback to front desk team members.

Skills

Front desk management

Customer service leadership

Cash handling

English fluency

Time management

Negotiation

Team leadership

Education

High school diploma or equivalent

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Cadillac Hotel & Beach Club in Miami Beach is seeking a Front Desk Manager to lead the front desk team and ensure exceptional guest experiences. You will be the first point of contact, bringing high energy, warmth and a solutions-focused mindset to every guest interaction.

Key duties include overseeing daily operations, training and mentoring staff, responding to inquiries and complaints, coordinating with other departments, and optimizing room inventory and check-in/check-out processes to