Guest Services Agent

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Cadillac Hotel & Beach Club in Miami Beach is seeking a Front Desk Agent to welcome guests and ensure a memorable stay. You will handle check-ins/check-outs, respond to inquiries, and provide recommendations on local attractions and hotel amenities.

The role requires strong customer service, excellent communication, and experience with cash handling, in a fast-paced hospitality environment. This on-site position offers opportunities to collaborate across departments and maintain a polished front

Qualifications

• Previous customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to handle guest inquiries with professionalism and empathy.
• Familiarity with hotel PMS and computer systems.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Tools

PMS software

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami’s vibrant energy.

With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software