Front Desk Concierge — Hotel & Casino Guest Experience

Ute Mountain Casino Hotel; Towaoc (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Ute Mountain Casino Hotel is seeking a Front Desk Associate to warmly welcome guests from check-in to check-out, manage reservations and process payments, while sharing information about the hotel, casino and local attractions. The role emphasizes professional, courteous service and collaboration with other departments.

The ideal candidate will be flexible for nights, weekends, and holidays, with a strong guest-service mindset and the ability to multitask in a busy environment.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced, guest-facing environment.
• Basic computer proficiency and data entry ability.
• Team-oriented with a willingness to learn and adapt.

Responsibilities

• Check-in and check-out guests with accuracy and courtesy.
• Process reservations, payments, and provide information on hotel, casino and local attractions.
• Maintain a welcoming, professional demeanor and resolve guest issues promptly.
• Collaborate with other departments to ensure a smooth guest experience.

Job description

Ute Mountain Casino Hotel is seeking a Front Desk Associate to warmly welcome guests from check-in to check-out, manage reservations and process payments, while sharing information about the hotel, casino and local attractions. The role emphasizes professional, courteous service and collaboration with other departments.

The ideal candidate will be flexible for nights, weekends, and holidays, with a strong guest-service mindset and the ability to multitask in a busy environment.