Front Desk Concierge - Welcoming, Community-Focused

Sunrise Senior Living; Highland Park (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Plans

Retirement Savings Plans

Employee Assistance Program / Discount

Paid time off

MyFlexPay

Tuition Reimbursement

Bonuses eligibility

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to greet residents, families, and visitors with warmth and professionalism, creating a welcoming, safe, and organized community experience.

The role supports the Sales team, assists with move-in preparations, manages front desk operations, and handles administrative tasks while upholding Sunrise hospitality and service standards.

Qualifications

• High School diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication skills

Time management

Multitasking

Professionalism

Education

High School Diploma/GED

Tools

Microsoft Office

Basic computer systems

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to greet residents, families, and visitors with warmth and professionalism, creating a welcoming, safe, and organized community experience.

The role supports the Sales team, assists with move-in preparations, manages front desk operations, and handles administrative tasks while upholding Sunrise hospitality and service standards.