Patient Access Coordinator: Front Desk & Care Support

MyMichigan Health; Midland (MI); On-site; USD 33,000 - 42,000; Full time

Job summary

MyMichigan Health in Midland, MI is seeking a Customer Service-focused Patient Service Assistant to provide clerical, receptionist, and front-office support for the practice. You will greet patients, schedule appointments, verify insurance, register new patients, and collect copays while coordinating with clinical staff and providers.

The role emphasizes excellent customer service, accurate data entry, and teamwork in a fast-paced clinical setting.

Qualifications

• High School Diploma required; Associates Degree preferred.
• Two years of medical office experience recommended.
• Knowledge of HIPAA and patient privacy expectations.

Responsibilities

• Greet patients and answer phone calls; direct to appropriate staff.
• Verify patient insurance information and update demographics as needed.
• Schedule appointments and register patients in the EMR; confirm demographics.
• Collect copays and process referrals; obtain authorizations when required.
• Maintain patient records and assist with front-office duties as needed.

Skills

Interpersonal skills

Keyboarding

Computer literacy

Medical terminology

Education

High School Diploma

Associates Degree preferred

Tools

EMR systems

Medifax

Population health registry

Iterminal

Job description

MyMichigan Health in Midland, MI is seeking a Customer Service-focused Patient Service Assistant to provide clerical, receptionist, and front-office support for the practice. You will greet patients, schedule appointments, verify insurance, register new patients, and collect copays while coordinating with clinical staff and providers.

The role emphasizes excellent customer service, accurate data entry, and teamwork in a fast-paced clinical setting.