Patient Concierge & Front Desk Specialist

Mass General Brigham; United States; Remote; USD 23,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a receptionist for Spaulding Nursing and Therapy Center Brighton, Inc. The role greets patients and visitors, directs calls, and provides information about locations and services.

You will help with taxi and parking arrangements and ensure proper badges and visitor logs are maintained, contributing to a secure, patient-friendly environment. The ideal candidate has a high school diploma and 0–1 year of receptionist experience; strong communication, organization,

Qualifications

• High School Diploma or equivalent required.
• 0–1 year receptionist experience preferred.
• Strong follow-up and resolution skills.
• Ability to learn new software systems.

Responsibilities

• Greet and welcome guests and visitors within the facility.
• Provide current information about patient locations and directions.
• Answer and transfer calls to appropriate patient rooms and departments.
• Assist with taxi and parking services for visitors.
• Support security procedures and maintain visitor logs and badges.

Skills

Greeting guests

Phone handling

Multitasking

Software literacy

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking a receptionist for Spaulding Nursing and Therapy Center Brighton, Inc. The role greets patients and visitors, directs calls, and provides information about locations and services.

You will help with taxi and parking arrangements and ensure proper badges and visitor logs are maintained, contributing to a secure, patient-friendly environment. The ideal candidate has a high school diploma and 0–1 year of receptionist experience; strong communication, organization,